EOBI Helpline
The EOBI toll free helpline is 08000-3624 (08000-EOBI). The help desk number is 021-34328037 and the official email is wahelp@eobi.gov.pk. For your own record or claim, the regional office that holds your file can help fastest.
EOBI contact numbers
| Contact | Details |
|---|---|
| Toll free | 08000-3624 (08000-EOBI) |
| Help desk | 021-34328037 |
| wahelp@eobi.gov.pk | |
| Online feedback | Facilitation System feedback form |
| Head office | EOBI House, Awami Markaz, Shahrah-e-Faisal, Karachi |
| City offices | 27 cities, 40 regional offices |
The helpline is not a 24 hour service. Call on working days.
Karachi and Lahore numbers
How to file a complaint
- Call 08000-3624 or email wahelp@eobi.gov.pk with your CNIC, EOBI No and the problem.
- Visit the regional office that holds your file. Give a written complaint and keep a copy.
- If a decision goes against you, you can appeal under Sections 33, 34 and 35 of the EOB Act. These cases have a 90 day time limit.
- For delay or poor service by EOBI, you can complain to the Wafaqi Mohtasib (federal ombudsman) at mohtasib.gov.pk.
Keep this ready before you call
- CNIC number
- EOBI No (from your card)
- Claim Form No, if you filed a claim
- Employer name
ای او بی آئی ہیلپ لائن
- ٹول فری: 08000-3624
- ہیلپ ڈیسک: 021-34328037
- ای میل: wahelp@eobi.gov.pk
Frequently asked questions
What is the EOBI helpline number?
The toll free number is 08000-3624 (08000-EOBI). The help desk number is 021-34328037.
Is the EOBI helpline open 24 hours?
No. Call on working days. Online records on the Individual Information page are open Monday to Friday, 9:00 AM to 7:00 PM.
What is the EOBI email address?
wahelp@eobi.gov.pk
How do I complain against EOBI?
Call or email the helpline, then submit a written complaint at your regional office. Appeals under Sections 33 to 35 have a 90 day time limit. For maladministration, approach the Wafaqi Mohtasib.